Regional Practice Manager – Orange County and San Diego, CA

Primary Purpose:

The Regional Practice Manager responsibility encompasses a broad range of business and operational disciplines including: support staff management; appointment scheduling; front-desk operations; clinical operations; supply services; facilities management; patient relations, oversight of practice budgets; P&L responsibility; strong analytical skills; regulatory compliance.

The Regional Practice Manager will demonstrate a track record of accomplishment in healthcare operations and personnel supervision within a group practice environment and holds ultimate responsibility for operational and financial performance/growth for assigned practices and ancillary departments with a patient-centered best in class approach. The Regional Practice Manager is responsible for the recruitment, selection, training, performance evaluation of his/her office staff and works to directly support physicians and other providers in the office setting.

Above all, this position serves to exceed the expectations of patients and all other customers we serve.
Essential functions:
• Own the financial and operational results for all assigned practice sites in alignment with budgets and goals
• To attain a full command of the competitive landscape for the practice area, make recommendations and execute on growth potential for the assigned practices
• To hire, train, motivate, review and administer performance management for all practice colleagues in alignment with established expectations, goals, policies and procedures in a fair, equitable and professional manner to attain a positive and productive work environment
• To ensure alignment with and implementation of all company policies and procedures
• To assist in provider recruitment and maintaining good relationships with providers
• Will have responsibility for colleague coverage of all aspects of practice operations including patient centered servicing and satisfaction, front office, clinical and back office functions
• Oversight of the practice P&L ensuring all expenses, including use of overtime, procurement, hiring and all costs and expenses are aligned with well documented and defensible business justification and approvals
• Completion of monthly practice audits and documented financial review of practice operations
• To convene regular meetings (at least monthly) with staff to disseminate information, provide feedback, solicit input and comments, and ensure employees are delivering patient-centered care in our practices.
• To inventory and order supplies ensuring a continuous supply of all item necessary for operations
• To thoroughly know all front desk duties, up to and including posting charges
• To ensure excellent customer service through setting appropriate expectations of staff (i.e., front staff to greet all on-site patients within 10 seconds; answer calls within 3 rings), monitoring staff for desired behavior, and appropriate intervention and/or remediation
• To negotiate and set up all vendor accounts, reviewing expenditures regularly to ensure the practice has the best possible price
• To control petty cash
• To ensure all daily batches and deposits are handled balanced and accurate, and submitted by the next working day at noon
• To ensure the office is opened and closed according to procedures
• To promptly respond to requests for information or assistance from all centralized supporting departments
• To resolve conflicts as necessary and escalate when appropriate
• To ensure confidentiality is maintained, relative to both patient and employee information
• To ensure all mail is delivered to appropriate parties at site
• To ensure cross-training of all personnel
• To be available on premises to provide employee/supervisor/peers with customer service in a professional and courteous manner, and to be a contributor to a positive work environment
• To perform special projects as directed by Senior Administration
• To perform other duties as assigned

Position Requirements:
• Bachelor’s Degree in Healthcare Administration and/or Accounting
• Minimum of 5 years healthcare operation experience leading multi-site practice/clinical group facilities
• Expert knowledge of medical facility management, P&L ownership and proven history in growing practice revenues
• Staff management experience of 75+ colleagues with provider, medical/clinical and operational staff responsibilities
• Requires knowledge of specialty practice operations related to dermatology, preferred
• Analytical, polished professional with excellent Microsoft Office knowledge (high to expert level in Excel. (NextGen/EMA healthcare system experience preferred)

To Apply: To be considered for this position, please go to: https://home.eease.adp.com/recruit/?id=15432961 to submit your resume.
West Dermatology offers a comprehensive and affordable benefits package including medical, dental, vision, 401(k), short term disability, long term disability, and other voluntary products.

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